Y11 Privacy Policy — Malaysian User Information Protection
This Privacy Policy explains how y11 collects, uses, stores and protects your personal information as a user of our platform. Your privacy is our priority and we are committed to handling your data responsibly in accordance with Malaysian law.
Effective Date: 1 January 2026
What information do we collect from you?
When you register and use the y11 platform, we collect various types of information to provide you with a secure, efficient and personalised experience.
Account information — Full name, Malaysian mobile number, email address, date of birth and encrypted password are collected during new account registration. This information is required to verify your identity and secure your account.
Device and browser information — We record device type, operating system, browser version, IP address and language settings when you access the y11 platform. This information helps us ensure the platform runs smoothly across all devices, including Android and iOS.
Payment information — To process deposits and withdrawals in MYR, we store details of the payment methods you use, such as bank account information for DuitNow and FPX. Full account numbers are not stored in our systems and all payment data is handled through encrypted channels.
Usage data — Gaming activity records, transaction history, session times and in-platform actions are automatically collected for security, service improvement and legal compliance purposes.
How is your information used?
Your personal information is used to create and manage your y11 account, verify your identity at login, process password reset requests, and ensure that only you can access your own account.
Payment details are used solely to process MYR deposits, verify withdrawals to your local bank account and maintain transaction records required for Malaysian financial regulatory compliance.
Usage data and device information are continuously analysed to detect suspicious activity, prevent unauthorised access and protect your account from fraud attempts or hacking targeting your financial information.
Usage information helps the y11 team understand how users interact with the platform, identify technical issues and improve the overall user experience. This data is also used by the customer support team to resolve enquiries more efficiently.
Cookie usage and tracking on the y11 platform
The y11 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies. First, essential cookies which are required for core platform functions such as maintaining your login session — these cookies cannot be disabled. Second, performance cookies which collects information about how you use the platform to help us improve our services. Third, preference cookies which stores your preferences such as language and display format.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect y11 platform functionality and you may be unable to log in or use certain features properly.
Data storage, security and third-party sharing
Y11 stores your personal information on secure servers with multi-layered protection, including data encryption during transmission and storage. We retain your data for as long as your account is active and for any period required by Malaysian law following account closure.
Regarding the sharing of information with third parties, y11 does not sell, rent or share your personal information with any external party for marketing purposes. However, we may share your information in limited circumstances, namely:
- Approved payment processors such as DuitNow and FPX service providers, which require transaction details to process your payments
- Malaysian government authorities where required by law or a valid court order
- Technical service providers who assist us in operating the platform, subject to strict confidentiality agreements
All third parties involved are required to uphold data protection standards equivalent to y11's policy and are not permitted to use your information for any other purpose.
- SSL/TLS encryption for all data transmissions
- Passwords are stored in hashed form and cannot be read
- Round-the-clock security monitoring, 24/7
- Internal access restricted to authorised personnel only
- Regular security audits by independent parties
- Secure and encrypted data backup
Your rights as a user and how to contact us
You have the right to request a copy of the personal information we hold about you. Requests can be submitted to our support team and will be processed within 14 business days.
If the personal information we hold is inaccurate or outdated, you have the right to request a correction. You can also update certain details directly through your y11 account settings.
You may request the deletion of your account and personal information. However, certain data may need to be retained for a period stipulated by law before it can be permanently deleted.
Y11 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. The latest version will always be posted on this page with an updated effective date. Continued use of the y11 platform after any amendments are published will be considered acceptance of the revised policy.
For any enquiries regarding this Privacy Policy, data access requests or privacy concerns, please reach out to our team via email at [email protected]. You may also refer to the FAQ us for answers to the most frequently asked questions about privacy and data security.
Your privacy is safe with y11
We take every aspect of your data protection seriously. Register an account today and enjoy an entertainment platform that is secure, transparent and optimised for Malaysian users.